Consultation and updating of location and contact details on the SIP health card, and choice of language

Conselleria de Sanidad

Code SIA: 3036032
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Code GVA: 95185
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  • Who is it addressed to
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What is

What is it and what is it for

Consult and/or modify in the SIP (Population Information System) health card system the habitual residence, postal address, contact telephone numbers, email address and, if the card holder is hearing impaired, choose the desired means of communication so that health personnel can contact the card holder. As well as to choose the language to use for communicating with the administration.

The contact telephone numbers can be:

·CONTACT MOBILE TELEPHONE: This is the mobile phone number of the SIP holder and the one that will be used by the Conselleria for Health to communicate with the person (by phone call or text message).

·ALTERNATIVE TELEPHONE: In case of not being able to contact the mobile or landline, this alternative telephone number will be used.

·LANDLINE TELEPHONE: This is the landline telephone of the dwelling and of the Cohabiting Family Unit.

·FOREIGN TELEPHONE: This is the holder's mobile phone if it is a foreign mobile phone.

The communication methods for hearing-impaired people are:

·Communication via SVisual Platform: If the card holder wishes to communicate using the SVisual platform. (Video interpretation of sign language).

·Video Call Communication: If the card holder wishes to communicate by video call. The video call is complemented by the possibility of using online chat for the card holder, as well as simultaneous subtitling in future versions.

·Hearing loss with telephone communication: If the card holder wishes to communicate by voice telephone call.

 

Terms
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Observations

If the card holder's address changes, based on the Health Map, the card holder may be assigned to a different Health Centre than the one currently assigned. Automatic assignment to the new Centre is possible if indicated. If the new address belongs to another Health Centre, and if the card holder has explicitly indicated in the Procedure that they do not want the Centre they already have to be changed, the card holder must request a Free Choice in the chosen Centre, maintaining, for the time being, the Centre they had.

 

The card holder may be asked for an identification documentation as deemed necessary by the operator attending them at any Health Centre.

 

The address entered can be temporary or permanent. If temporary is indicated, the card holder will have to choose the estimated number of months they will reside at that new address (between 1 and 6). After that time, if the card holder is still registered, the system will return them to their previous address, health centre and doctor.

 

Who is it addressed to

Citizenship
Interested people

Anyone registered for a SIP health insurance card

Requirements

Registration for a SIP HEALTH CARD

How to process

Processing bodies

Request

Term
Open term

At any time.

Documentation
No documentation is required.
Fee or payment

No fees are charged

Form of presentation
Telematics
Individuals obliged to interact with the Generalitat through electronic means, under the terms of Article 14 of Law 39/2015, of 1 October, on Common Administrative Procedures, as well as applicants who, not being obliged to do so, choose to do so, may submit their applications online through the...
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Face-to-face

The procedure can be carried out in person at the Health Centre assigned to the card holder as shown on their SIP card. You can find your Health Centre by clicking on the link below.

Resolution

Resolution bodies