On-line attention - 012 - Atención a la ciudadanía - Guía PROP

TELEPHONE INFORMATION SERVICE 012

What is it?
The 012 telephone number is an administrative information service provided by the Generalitat Valenciana.
It offers clear, complete, and up-to-date general administrative information, ensuring absolute confidentiality of inquiries and responses.

Access
You can access the service through the numbers 012 or 963866000. If you are in Spain but outside the Valencian Region, you should call 96386600.

Opening Hours
Public opening hours are from Monday to Friday, from 8:00 a.m. to 7:00 p.m., and in August, from 8:00 a.m. to 4:00 p.m., except national holidays, Valencian Region bank holidays and December 24th and 31st.

Note: Typically, there are fewer calls between 8:00 a.m and 9:00 a.m, and between 2:30 p.m and 7:00 p.m.

Services
The 012 telephone service provides the following services:

• General information about procedures, processes, public job offers, and the organization and competencies of the departments of the Generalitat.
• Information about in-person service offices and Registration Assistance Offices in the Valencian Region.
• Sending information electronically.
• Facilitating subscription to the PROP Newsletter.
• Transferring calls to civil servants and departments of the Generalitat.
• Redirecting calls to specialized assistance phones.
• Scheduling appointments.
• Receiving and processing complaints, suggestions, and acknowledgments.
• Under certain circumstances and with enhanced guarantees, providing specific information about the status of some administrative procedures.
• Performing specific administrative procedures, subject to agreement with the managing departments and under the conditions and limitations established.

General information provided by 012 is also available at PROP offices, PROP points and at www.gva.es (PROP Guide).
The information provided by this service is for informational purposes only and does not generate rights or expectations. Additionally, information on specific procedures will be subject to the corresponding regulations.

Price of the phone call
Calls to 012 in Spain have a fixed price regardless of the duration.
The price of the phone call is established in the Resolution of November 21st, 2012 (Tariff C, according to BOE No. 296 of December 10th, 2012) - (Document in spanish)

(*) Check with your telephone company.

If your telephone company includes a flat rate for calls within Spain, you can call 963866000 for free.

Quality commitments
You can check the degree of compliance with the commitments of this Service at 012-Quality commitments to citizenship

Last update: 05/23/2025