PROP Offices - Atención a la ciudadanía - Guía PROP

PROP Offices

PROP Offices

The PROP offices (or Oficinas PROP in spanish) are the reference offices in the Generalitat for citizenship services.
There are five permanent PROP offices located in the four most populated cities of the Valencian Region:

• PROP I Office in Valencia
• PROP 9 d’Octubre Office in Valencia
• PROP Office in Alicante
• PROP Office in Elche
• PROP Office in Castelló de la Plana

Temporarily, to assist people affected in applying for Generalitat aid, a PROP-DANA office is operating in the town of Massanassa.

Scheduled appointment
To improve the quality of service and reduce waiting times, PROP offices have an scheduled appointment system, which can be arranged through the web, the phone number 012 (or +34 963866000), and the PROP offices themselves.

Opening Hours
PROP offices are open to the public on working days, Monday to Friday from 9 am to 3 pm, except during the local festival week when they close at 2 pm.
They also open on Thursday afternoons until 7 pm, except during July and August, Christmas and Easter school holidays, and the local festival week.
(The PROP-DANA office does not open in the afternoons).

PROP offices will be closed on national holidays, Valencian Region bank holidays, and on December 24th and 31st.

Services
PROP offices offer the following services:

• General information and guidance
• Assistance with registration matters
• Electronic certificate (digital signature and Cl@ve)
• Sign language assistance for carrying out procedures
• AutoPROP

The information provided by PROP offices is also available through the phone number 012 and in the PROP Guide.

Last update: 17/06/2025