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In accordance with article 7 of DECREE 191/2014, of November 14, of the Consell, which regulates the attention to citizens, the registration of entry and exit of writings and the organization of the registry offices in the Administration of the Generalitat: The information and guidance issued by the citizen service system will be clear and understandable. In addition, they will not give rise to rights or expectations of rights in favor of the applicants or third parties and may not harm the rights or legitimate interests of the interested parties or other people. The information provided may not be invoked for the purposes of interruption or suspension of terms, expiration or prescription, nor will it serve as a formal notification instrument in the file.