PROP's Offices

PROP Offices

PROP Offices PROP Offices

 

WHAT CAN I USE THE PROP OFFICES PERSONAL ASSISTANCE SERVICE FOR?

The PROP information system consists of a network of offices that are geographically distributed to provide general information about the Generalitat's procedures and services and public job offers from the perspective of an efficient Administration oriented to the citizens of the Valencian Community.

 

The general public service and registration hours are:

  • Monday to Friday: from 9:00 a.m. to 2:30 p.m.
  • Local festival week: from 9:00 a.m. to 2:00 p.m.
  • On Thursdays, there will be uninterrupted service from 2:30 p.m. to 7:00 p.m. at the following offices:
    • PROP Churruca (Alicante)
    • PROP Elx (Alicante)
    • PROP Germans Bou (Castellón)
    • PROP Vinaròs (Castellón)
    • PROP 9 D'Octubre (Valencia)
    • PROP I (Valencia)

  - Except on Thursdays during the period from May 15 to October 15, during the school holidays of Easter and Christmas, and during the local festival week.

 

PROP offices offer the following services:

  • General information about any step on procedures, services or public job offers that could or must be carried out with the Generalitat administration.
  • Free delivery of official forms required to initiate or carry out procedures and services so that the latter can be completed in a single visit.
  • Information about the status of applications filed related to subsidies for housing plans, transport cards, financial assistance for housewives for the care of the elderly, calculation of tax on transfer of ownership of vehicles.
  • Information about the organization, powers, address, telephone number, fax and email address of the administrative units of the Generalitat, and about the fees for assistance and registration of documents.
  • Through a computerized system, they organize the assignment of shifts for assistance, thus minimizing waiting time and ensuring that citizens are directed correctly to any of the autonomous administrative - and, if appropriate, municipal - units, that are located in the office. By means of the waiting time management system we know that since the first PROP building was put into operation (in June 1996), over 10 million citizens have been attended to.
  • Through the register installed in the office itself, they provide citizens with a means to submit and register documents addressed to the Generalitat.
  • Refer to the Official Journal of the Valencian Community (DOCV).
  • Subscription to the (Alert Service.).

The information provided by the PROP offices is also available through telephone number 012 or Web. (PROP Guide).

Incidents in the offices:

OFFICE OBSERVATIONS
OFICINA PROP - SEGORBE For organisational reasons, the Generalitat's information and electronic signature issuance services, or Cl@ve, are not currently being provided. The registry and the rest of the Provincial Council's services remain available.
OFICINA PROP - VALENCIA, LA CIGÜEÑA Temporarily closed for organizational reasons.
OFICINA PROP - ALICANTE, TORRE DE LA GENERALITAT For organisational reasons, the general information, registration and issuance of electronic signatures or Cl@ve services are not currently available. Equality services continue to be available.

 

 

Relación de oficinas PROP