Scheduled appointment request for PROP offices and PROP points

Scheduled appointment request for PROP offices and PROP points

SCHEDULED APPOINTMENT FOR PROP OFFICES AND PROP POINTS

Although it is not mandatory, we recommend requesting an APPONTMENT for PROP offices and PROP points. This way, you will be guaranteed preferential service at the scheduled date and time.

  • In most PROP offices and PROP points, you can request an appointment through the following link: (in Spanish)

Cita previa oficinas atención presencial

You can also request an appointment by calling the information line 012 (fixed call cost depending on your telephone provider) or +34 963866000 (for calls from outside the Valencian Region and recommended for phones with a flat rate in Spain).

CANCELLING APPOINTMENTS: If you are unable to attend your scheduled appointment, you must cancel it so that someone else can use it. You can do this through the same link you used to book the appointment, by selecting the option 'Check or Cancel Appointment', or directly on the website: https://www.gva.es/anularcitaprop (in Spanish).

SERVICES THAT MUST BE REQUESTED EXCLUSIVELY THROUGH LOCAL AUTHORITIES:

  • In some PROP points, appointments for certain or all services must be requested exclusively through the corresponding local authority.

1. PROP points where appointments for Electronic Certificate and Digital Signature, Cl@ve, General Administrative Information, Sign Language Assistance, or Scheduled Registry services must be requested through the local authority:

PROP POINT SCHEDULED APPOINTMENT
Alcoy https://citaprevia.alcoi.org/
Alzira PROP Scheduled appointment

 

2. PROP points where appointments are requested through the PROP Appointment Management System, but appointments for registry services must be made through the local authority:

PROP POINT SCHEDULED APPOINTMENT
Alzira Registry Scheduled appointment
Gandia (La Safor) Registry services are provided at:
Gandia Town Hall (Pl. Major, núm. 1 - 46701 - Gandia).
Gandia Town Hall (Pl. Mediterrània, núm. 2 - 46730 - Playa y Grao de Gandia).
Llíria By downloading the free LLÍRIA APP from Google Play or the App Store, or by calling the phone number: +34 962798282.
Ontinyent Scheduled appointment
Orihuela https://governalia.com/launch/citaorihuela
Sagunto https://governalia.com/launch/sagunt/
Puerto de Sagunto https://governalia.com/launch/sagunt/
Segorbe https://cau.dipcas.es/Avisos/
Vila-real http://citaprevia.vila-real.es
Or by calling the phone number: +34 964547000.
Registry services are provided at the Town Hall (Pl. Major, s/n).
Xàtiva https://xativa.sedelectronica.es
Registry services are provided at the Town Hall (Albereda Jaume I, 35).

 

NOTE: In Vila-real, Xàtiva, Gandia, and Benidorm the registry office is not located at the PROP point.

You can check the opening hours and locations of PROP offices and service points on the following website: Offices for in-person assistance.

FREQUENTLY ASKED QUESTIONS (FAQs)

Number of procedures per appointment
Each appointment allows for one single procedure. You may request up to a maximum of 3 appointments for the available services

Required information to book an appointment
To reserve an appointment, you must provide your DNI, NIE, or passport number, the full name of the person who will attend the office, and a contact phone number. It is also recommended to include an email address to receive the appointment confirmation

Advance notice for booking an appointment
Appointments can be booked until 11:59 p.m. on the day before, provided there are available slots for the following day

Persons and entities required to interact with the Administration through electronic means
They are required to interact with the Generalitat Valenciana exclusively through electronic means:

  • Legal entities
  • Entities without legal personality, such as homeowners’ associations, unclaimed estates, or Temporary Business Unions
  • Individuals engaged in a professional activity requiring mandatory professional association, (legal professionals, procurators, architects, telecommunications engineers, etc.) for the procedures and actions they carry out with the Administration in the exercise of that professional activity
  • Individuals representing an interested party who is required to interact electronically with the Administration
  • Individuals participating in selection processes for access to public employment —whether as civil servants, labour personnel, or statutory staff— as well as individuals participating in temporary employment pools
  • Public employees, for the procedures and actions they carry out by reason of their professional status
  • Self‑employed individuals or sole proprietors, for the procedures and actions they carry out in the exercise of their professional activity
  • Individuals applying for scholarships, grants, or subsidies, when established in the regulatory bases, provided it is justified and verified that they have access to and availability of the necessary electronic means

(Applicable regulations: Articles 14.2 and 14.3 of Law 39/2015, of 1 October, on the Common Administrative Procedure of Public Administrations, and Article 4.3 of Decree 54/2025, of 15 April, of the Consell, on administrative simplification and digital transformation)

Last update: 01/29/2026