citapreviaPROP - Atención a la ciudadanía - Guía PROP
Scheduled appointment request for PROP offices and PROP points
SCHEDULED APPOINTMENT FOR PROP OFFICES AND PROP POINTS
Although it is not mandatory, we recommend requesting an APPONTMENT for PROP offices and PROP points. This way, you will be guaranteed preferential service at the scheduled date and time.
- In most PROP offices and PROP points, you can request an appointment through the following link: (in Spanish)
You can also request an appointment by calling the information line 012 (fixed call cost depending on your telephone provider) or +34 963866000 (for calls from outside the Valencian Region and recommended for phones with a flat rate in Spain).
CANCELLING APPOINTMENTS: If you are unable to attend your scheduled appointment, you must cancel it so that someone else can use it. You can do this through the same link you used to book the appointment, by selecting the option 'Check or Cancel Appointment', or directly on the website: https://www.gva.es/anularcitaprop (in Spanish).
SERVICES THAT MUST BE REQUESTED EXCLUSIVELY THROUGH LOCAL AUTHORITIES:
-
In some PROP points, appointments for certain or all services must be requested exclusively through the corresponding local authority.
1. PROP points where appointments for Electronic Certificate and Digital Signature, Cl@ve, General Administrative Information, Sign Language Assistance, or Scheduled Registry services must be requested through the local authority:
| PROP POINT | SCHEDULED APPOINTMENT |
|---|---|
| Alcoy | https://citaprevia.alcoi.org/ |
| Alzira | PROP Scheduled appointment |
2. PROP points where appointments are requested through the PROP Appointment Management System, but appointments for registry services must be made through the local authority:
| PROP POINT | SCHEDULED APPOINTMENT |
|---|---|
| Alzira | Registry Scheduled appointment |
| Gandia (La Safor) | Registry services are provided at: Gandia Town Hall (Pl. Major, núm. 1 - 46701 - Gandia). Gandia Town Hall (Pl. Mediterrània, núm. 2 - 46730 - Playa y Grao de Gandia). |
| Llíria | By downloading the free LLÍRIA APP from Google Play or the App Store, or by calling the phone number: +34 962798282. |
| Ontinyent | Scheduled appointment |
| Orihuela | https://governalia.com/launch/citaorihuela |
| Sagunto | https://governalia.com/launch/sagunt/ |
| Puerto de Sagunto | https://governalia.com/launch/sagunt/ |
| Segorbe | https://cau.dipcas.es/Avisos/ |
| Vila-real | http://citaprevia.vila-real.es Or by calling the phone number: +34 964547000. Registry services are provided at the Town Hall (Pl. Major, s/n). |
| Xàtiva | https://xativa.sedelectronica.es Registry services are provided at the Town Hall (Albereda Jaume I, 35). |
NOTE: In Vila-real, Xàtiva, and Gandia, the registry office is not located at the PROP point.
You can check the opening hours and locations of PROP offices and service points on the following website: Offices for in-person assistance.
FREQUENTLY ASKED QUESTIONS (FAQs)
Number of procedures per appointment
Each appointment allows for one single procedure. You may request up to a maximum of 3 appointments for the available services.
Required information to book an appointment
To reserve an appointment, you must provide your DNI, NIE, or passport number, the full name of the person who will attend the office, and a contact phone number. It is also recommended to include an email address to receive the appointment confirmation.
Advance notice for booking an appointment
Appointments can be booked until 11:59 p.m. on the day before, provided there are available slots for the following day.
Persons and entities required to interact with the Administration through electronic means
Please note that Article 14 of Law 39/2015, of October 1, on the Common Administrative Procedure of Public Administrations, establishes the obligation to interact electronically with public administrations for any administrative procedure for the following groups: Legal entities, Entities without legal personality, Professionals whose activity requires mandatory membership in a professional association, when acting in the exercise of that activity and Public employees, for procedures and actions carried out in connection with their status as public employees.
Last update: 06/19/2025